A loyal HopitalWeb customer for the past eight years, Clinique des Hêtres in Le Cateau Cambrésis regularly expands the scope of its information system. This progressive evolution is facilitated by the publisher’s modular strategy. Donatien Plez, Quality Assurance Manager who is also in charge of IT, shares feedback from this private establishment in the North of France.
Donatien Plez doesn’t hide his satisfaction: “Frankly, it’s a real pleasure to work with HopitalWeb!” He took up his position at Clinique des Hêtres in Cateau Cambrésis four years ago. This 51-bed facility has used HopitalWeb’s EMR (Electronic Medical Record) software for the past eight years. He still remembers his (pleasant) surprise at discovering software “designed from the start for medical staff rather than computer specialists.” He had come from an institution where “it was always complicated and tedious to change anything with computers.”
Today, the Quality Assurance Manager, who is also in charge of the information system at this private establishment whose main focus is surgery, appreciates dealing with a totally modular and fully configurable information system.
Direct access to relevant data
Clinique des Hêtres started using HopitalWeb in 2012 for its patient records. But the solution’s scope has been regularly expanded. Additional modules were initially added to respond to regulatory changes, manage traceability at the clinic and produce the necessary indicators. The clinic also uses the software to facilitate supply management (prosthesis stock, for example), set schedules and, above all, improve the quality of treatment and patient clinical pathways. For example, the publisher recently integrated the “Go/No Go” decision into the EMR. This traceability of any immediate (and unforeseen) stoppage of a surgery in the OR before incision, now reinforces the items to pay attention to on the patient safety checklist.
Donatien also emphasizes that the record’s configuration makes it easy to filter information according to the patient’s pathway and the specialty. The clinic consists of two full inpatient departments and one outpatient department, each with its own options. The orthopedic surgeon or the gastroenterologist performing a fibroscopy, for example, has direct access to the relevant data according to their procedures and the way their patients are managed.
Publisher responsiveness and proximity
In addition to WebEHR, the clinic already uses the WebOR, WebConsult, WebAnesth, WebStocks and WebGuards modules and recently installed WebFEI to capture and transmit incident reports completed at the request of its insurer. “The deployment took less than a week,” says Donatien.
The establishment has also just finalized adoption of the bio-cleaning software. It will soon launch the WebHR project. This module will be used to manage staff schedules and plan training on dashboards and extracting indicators from the WebRMS module.
Clinique des Hêtres is strongly committed to focusing on quality via the IFAQ pay-for-performance system, a financial incentive to improve the quality and safety of care.
For Quality Assurance Manager Donatien, the information system is “very intuitive—the software is adapted to the way we work and is very fluid. And above all, in the event of an incident, we get an ultra-fast response from HopitalWeb. The publisher’s responsiveness and proximity are all the more appreciated since a very small team manages the IS, with support from external service providers coordinated by the clinic director.