In a constantly changing healthcare sector, managing medical appointments remains a crucial issue for both patients and healthcare institutions. Longer telephone waiting times, missed appointments and increasing administrative burdens place a heavy strain on teams.
To address these challenges, Evolucare has partnered with Simplify, a specialist in medical telesecretarial services and a pioneer in conversational AI, to integrate this innovative technology directly into the Evolucare Imaging solution.
This partnership fully illustrates Evolucare’s ambition through its Pact4all programme: to use digital innovation to improve the efficiency of professionals and the well-being of patients, while respecting the human dimension that is essential to the care pathway.
Simplify, 20 years of expertise in patient relations
Founded over two decades ago, Simplify has established itself as a major player in medical telesecretarial services. Its core business is to streamline patient relations through robust technological and organisational solutions.
With the development of conversational AI dedicated to making medical appointments, Simplify is taking a new step forward: providing immediate responses, available 24/7, capable of making, changing or cancelling appointments.
Streamlining access to care and relieving pressure on staff
The promise is twofold. For patients, it means simplifying access to care by reducing waiting times and making the process more seamless. For healthcare facilities, the goal is to reduce the volume of incoming calls, better manage appointment flows, and free secretaries from repetitive tasks.
In practice, AI handles simple requests – such as X-rays or ultrasounds – while more complex examinations, such as MRIs or CT scans, are transferred to a medical secretary. This division of labour ensures speed, security and expertise.
Feedback from the first centres to use the system is encouraging: reduced time spent on the phone, improved patient satisfaction and fewer missed appointments.
A natural encounter with Evolucare
The collaboration between Evolucare and Simplify was an obvious choice. Evolucare has an RIS that is widely deployed in radiology departments, serving as the organisational backbone for medical and administrative teams. Simplify, for its part, provides an innovative building block that perfectly complements this system.
We share Simplify’s belief that innovation should serve professionals and patients alike. Their expertise in conversational AI fits perfectly with our Evolucare Imaging solution, which is already central to radiology workflow management.
The collaboration between Evolucare and Simplify was an obvious choice. Evolucare has an RIS that is widely deployed in radiology departments, serving as the organisational backbone for medical and administrative teams. Simplify, for its part, provides an innovative building block that perfectly complements this.
“We share Simplify’s belief that innovation must serve professionals and patients. Their expertise in conversational AI fits perfectly with our Evolucare Imaging solution, which is already central to radiology workflow management,” says François Millot, Product Expert for the Imaging range at Evolucare.
Three-step integration
The technical work is already underway. There are three main stages to the interfacing process:
- Technical connection with Evolucare Imaging: access to availability, calendar, and cancellation management.
- Configuration of business rules for each facility: definition of examinations managed by AI vs. those transferred to secretaries.
- Pilot phase in an imaging centre prior to gradual roll-out on a larger scale.
There are many challenges: harmonising processes, managing medical exceptions and supporting teams through change. However, initial feedback shows high patient acceptance and growing support from administrative staff.
Towards a more integrated patient journey
In the longer term, Evolucare and Simplify envisage an even more comprehensive patient journey:
- automatic sending of reminders,
- guided preparation for examinations,
- connection to other components of the hospital information system.
« Our vision is one of a more personalised, more responsible journey, but one that remains focused on people. AI does not replace the patient relationship, it facilitates it », concludes Nicolas Broussard.
Innovation at the heart of Pact4all
This partnership embodies Evolucare’s mission: to put digital innovation at the service of healthcare. By integrating Simplify into Evolucare Imaging, we offer healthcare institutions a tool that is both powerful and respectful of the values of good treatment.
With this collaboration, Evolucare is taking another step towards a smarter, more fluid ecosystem that is more focused on the needs of everyone: patients, caregivers and institutions.
Focus on how it works: practical use cases
The Simplify conversational AI integrated into Evolucare Imaging is based on a simple principle: identifying the patient’s needs and providing an immediate response tailored to their situation.
👉 Use case 1: Simple appointment booking
A patient calls to request an ultrasound scan. The AI qualifies their request (type of examination, location, desired time frame), checks availability in the Evolucare Imaging RIS and directly offers them a slot. The appointment is confirmed instantly, without human intervention.
👉 Use case 2: Complex examination
Another patient wants to schedule an MRI. The AI identifies the complexity of the examination and automatically transfers the call to a Simplify medical secretary. The secretary can then ask additional questions (medical history, contraindications, etc.) and ensure safe care.
These scenarios illustrate the complementary nature of AI and human expertise: the chatbot handles routine tasks, while secretaries focus on situations requiring special attention.