MCN – Multiple and Complex Needs
Providing support means creating sustainable foundations in the face of life disruptions
DU – MCN
The User File at the Service of Complex Care Pathways
Supporting people with multiple and complex needs (addictions, severe poverty, homelessness, mental health issues, social isolation, etc.) requires flexible, secure, and field-adapted tools.
Imago MCN is an Electronic User File specifically tailored to the challenges of the complex medico-social sector. It supports your teams in providing comprehensive, multidisciplinary, and coordinated monitoring of the people you care for, across all your specialized facilities and services: supported housing, harm reduction centers, addiction clinics, stabilization and medicalized shelters, and specialized outreach programs.
A simple, intuitive solution
Computer, tablet, smartphone
Adapted and tried and tested for all your establishments
Intake & Admission
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Intake and admission management, including emergency situations.
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User file structuring right from entry into the program:
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Administrative and social background.
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Life history and biography.
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Medical data (addictions, illness history, etc.).
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Support & Care Management
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Comprehensive tracking of social, administrative, and educational procedures.
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Formalization of professional assessments and personalized care plans.
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Full traceability of actions taken throughout the individual’s care pathway.
Healthcare & Medical Follow-up
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Medical and paramedical monitoring of individuals.
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Management and traceability of medical prescriptions.
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Scheduling and tracking of care, vital sign monitoring, consultations, and evaluations.
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Coordination of health actions to ensure continuous care pathways.
Coordination
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Sharing reliable and up-to-date information among professionals.
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Communication log (handovers, incident reports, etc.).
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Coordination with internal and external partners.
Scheduling
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Schedule management for staff and service users.
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Organization of appointments, resources, and activities.
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Clearer visibility of daily activities.
Performance & Management
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Monitoring of activities and care pathways using fully customizable indicators.
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Dashboards and reporting tools for discussions with funding bodies.
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Support for strategic management and decision-making.
Mobility & Continuity
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IMAGO Mobile allows you to access user data in real time on the go: activity schedules, care plans, user files, and handovers/logs, functioning even in offline mode.
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Developed with users for an intuitive interface, compatible with Android and iOS, featuring robust authentication and secure protocols.
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Benefits: Time savings, always up-to-date files, better traceability of interventions.
Continuity of Care
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Provides access to essential data (user files, schedules, care plans, treatments, and logs in read-only mode) even during IT and/or internet outages.
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Works via automatic, periodic data replication from Imago to a local PC or internal server.
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Simple, adaptable setup, available via a SaaS subscription..