Evolucare’s commitment to maintenance and post-project support
At Evolucare, the success of a project such as the deployment of an Imago, Gessi or Evolucare Analytics tool is not limited to its implementation. This is when strategic, tailor-made support begins, provided by the maintenance and deployment teams. This follow-up guarantees optimal service continuity, long-term functional control and, above all, user satisfaction.
Regular audits, advice and customisation
Each client structure is monitored through functional audits and usage reports. The objective is to understand actual practices, assess the adoption of features, and correct any discrepancies. The team acts as a true business partner.
High value-added post-project support
Training, configuration and updates
Support includes ongoing training for new arrivals or refresher courses, customised settings in line with changing practices, and close monitoring of regulatory requirements.
Promoting user autonomy
Another key challenge is helping professionals become fully autonomous in using their tools. ‘We don’t just install a tool. We build your project,’ emphasises Sophie Dausse. This groundwork also reduces maintenance requests while consolidating in-house expertise.
A lever for customer satisfaction
Customer feedback is unanimous: this post-deployment support is a real added value. Our users feel listened to, guided and supported, even long after the system has gone live. The result: increased satisfaction, greater loyalty and constant optimisation of Evolucare tools.
Tools for effective management
The team also assists with configuring modules such as Evolucare Analytics, which transforms the data entered into dashboards that are useful for teams and management. These indicators meet the requirements of the french authorities and provide a clear overview for managing institutions.
Regular webinars and communications
Software updates, new features, regulations… Customers are informed via webinars and mailings. Each contact is an opportunity to strengthen ownership of the tools and maintain a relationship of trust.
Conclusion: a team at the heart of the connection with the field
With over 5,000 establishments using Imago solutions, personalised post-deployment support has become a strategic pillar of Evolucare. It illustrates the pillars of the #Pact4all: continuity, proximity and trust. It is a long-term, people-oriented and results-driven commitment.
🎙️ « Our customers know that we are always there for them. It’s a bond of trust. » — Sophie Dausse